When you open an account, place a bet, or use the site at 11vet, some data naturally reaches us. We use that data to improve your experience, ensure security, and meet our legal obligations. But there are boundaries to what we do — and those boundaries are clearly defined on this page.
At 11vet, your privacy isn't just a talking point. Every piece of data we collect has a specific purpose, every storage operation is encrypted, and your deletion requests are always honoured.
Encrypted Storage
All personal information and payment data is stored with AES-256 encryption, making unauthorised access impossible.
Not Sold or Rented
Your data is never sold, rented, or shared with third parties for advertising purposes.
Your Controls
You can request to view, correct, or delete your data at any time. It's yours.
Scope & Application of This Policy
This Privacy Policy applies to the 11vet website, mobile interface, and all associated services. By accessing the site, creating an account, or using any of our services, you are deemed to have accepted the terms of this policy.
11vet acts as the Data Controller for users' personal information. Technology service providers may act as Data Processors where necessary — but they are contractually bound to uphold the privacy standards set out in this policy.
This policy may be updated from time to time. Continued use of the site after any changes constitutes acceptance of the updated policy. For significant changes, we may notify you by email or through a site notice.
What Types of Information We Collect
11vet collects three types of data — what you provide directly, what is gathered automatically as you use our services, and what is required for identity verification.
What You Provide
- Full Name
- Mobile Number
- Date of Birth
- Password (Hashed)
- Payment Information
- KYC Documents
From the Service
- IP Address
- Device Information
- Browser Type
- Session Duration
- Clicks & Navigation
- Login Log
KYC Information
- National ID Card
- Passport
- Driving Licence
- Proof of Address
- Selfie Photo
- Bank Statement
Full card numbers and bank PINs are never stored on 11vet's servers — they are handled directly by the payment gateway. We only retain transaction references and status.
Why and How Your Data Is Used
11vet uses your data only for specific, legitimate purposes. "Selling your data" or "showing irrelevant ads" is not on that list.
| Purpose | What Data Is Used | Legal Basis |
|---|---|---|
| Account Management | Name, Mobile Number, Password | Contract Performance |
| Payment Processing | Payment Information, KYC | Contract Performance |
| Identity Verification (KYC) | Documents, Photos, Date of Birth | Legal Obligation |
| Fraud Prevention | IP, Device, Transactions | Legitimate Interest |
| Support Services | Communication, Account | Contract Performance |
| Service Improvement | Usage Patterns (Anonymous) | Legitimate Interest |
| Relevant Offers | Gaming Preferences | Consent (Optional) |
Anonymous Analytics
Usage statistics are analyzed to improve our services — but they are not used to build individual personal profiles.
Communication Preferences
To stop receiving marketing emails or SMS, turn them off in your account settings — changes take effect immediately.
Who Your Data Is Shared With
11vet does not sell your data to third parties. However, limited information may be shared in certain necessary circumstances:
- Payment Providers (bKash, Nagad, Bank): Minimum Data Required to Process Transactions
- Game Provider: Session data required to manage gameplay
- KYC Service Provider: For identity verification — under contractual confidentiality
- Cybersecurity Partner: For Fraud Detection — Anonymised or Encrypted Data
- Law Enforcement: Only the minimum necessary data, when compelled by court order or legal obligation
Guarantee: Your identifiable information is not shared with any third parties beyond those listed above. No data is passed to advertising networks or data brokers.
Data Protection Measures
11vet uses multiple layers of security to protect your data. If one layer is compromised, the others remain active.
No system is 100% impenetrable. In the event of a security breach, you will be notified promptly in accordance with applicable law. Using a strong password and enabling 2FA adds an important extra layer of protection.
How Long Data Is Retained
Your data is never kept longer than necessary. Retention periods vary by data type:
Even after an account is closed, certain data may be retained for a defined period due to legal requirements. Once that period expires, it is securely deleted.
Cookies & Tracking Technologies
The 11vet website uses Cookies to improve its services. Cookies are small files stored in your browser that remember your login status, save your preferences, and help keep your account secure.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Strictly Necessary | Login Sessions, Security, Site Functionality | Session | Mandatory |
| Functional | Language, Preferences & Theme Saved | 1 Year | Mandatory |
| Analytics | Site Usage Statistics (Anonymous) | 2 Years | Optional |
| Performance | Page Load Times & Technical Analytics | 6 Months | Optional |
You can manage or delete Cookies through your browser settings. However, disabling essential Cookies may affect how certain parts of the site function.
Your Rights
You have important rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
We aim to respond to rights requests within 30 days of receipt. In complex cases the timeline may be extended — but you will be informed.
Minors' Privacy
11vet's services are strictly for users aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, that account will be closed immediately and all associated data deleted.
If a parent or guardian suspects their child has opened an account on 11vet, please contact us at [email protected]. We will act promptly.
International Data Transfer
11vet's server infrastructure may be operated internationally, meaning your data could be processed or stored on servers in different countries. Regardless of where it is held, the standards of this Privacy Policy and the protections of applicable law will always apply.
Third-party service providers — such as payment gateways or KYC providers — are contractually required to maintain their own security standards.
Marketing Communications
If you consent to receiving offers and updates during registration, 11vet may occasionally send promotions by SMS or email. This is never obligatory and can be turned off at any time.
To opt out of marketing: Account Settings → Notifications → Disable Marketing. Alternatively, use the Unsubscribe link at the bottom of any SMS or email.
Important security and account notifications are not tied to your marketing preferences — these will always be sent.
What Happens in the Event of a Data Breach
Any security breach will be investigated as soon as it comes to our attention. In line with applicable laws and regulatory authority guidelines:
- Affected users will be notified in a timely manner
- You will be informed of the nature, impact, and steps taken in response to any breach.
- You will be advised to reset your password or secure your account if necessary.
- Necessary technical measures will be taken to prevent recurrence
Contact & Complaints
For any privacy-related questions, requests, or complaints:
An initial response will be provided within 14 business days of receiving a complaint. Complex cases may take longer, but you will be kept updated.
Third-Party Links
Any external links on the site lead to third-party websites with their own privacy policies — 11vet is not responsible for those.
Mobile Privacy
The same privacy standards apply on mobile browsers. Location or camera access is only enabled with your explicit permission.
Policy Updates
When changes are made, the update date on this page will reflect that. For major changes, a separate notice will be issued.